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Intranet Design and Usability

William Hudson was Director of User Experience for the Intranet Benchmarking Forum from 2002 to 2009. During that time he conducted more than 250 expert reviews of live intranets. Areas assessed included:

  • Content - structure, integration, scope, timeliness & ownership
  • Visual design - clarity of layout, use of graphics, colour & screen space
  • Navigation - terminology, images as links, journey paths, menus
  • Consistency - content, visual design, navigation, home page
  • Engagement - rewarding to use, interactivity, empowerment, community
  • Accessibility - usability with assistive technology such as screen readers
  • People and content search - effectiveness of interaction design
  • Readability - plain English versus pleonastic circumlocution
  • Navigational alignment (card sorting) - meeting users' expectations
  • Intranet user satisfaction surveys - a short survey of 13 questions

William designed and developed the benchmarking methods, statistics and reporting over that period. He also assisted in the design and improvement of a variety of intranets for organisations such as BT, CMC Markets, Kellogg's, Prudential Group and others. William was the author of the IBF's report on Microsoft SharePoint 2007 (MOSS 2007) usability and a briefing paper on measuring intranet readability.

We would be happy to assist organisations in measuring the effectiveness of their intranets. Contact us for details.

Keywords: intranets, intranet usability, intranet design